Learners were to complete a set of facilitator led introductory modules, which was followed by a suite of online system simulations that were specific to end users' job roles. The online system simulations were completed by learners in a classroom supported by skilled facilitators.

One of the key elements was the integration of the Cards eGuide (a powerful online VisionPLUS reference tool) within the learning programs. This not only helped participants complete their learning, but also meant they gained skills in the use of the tool, so that they could effectively use this resource once they returned to the workplace.

Learners were also given significant opportunity to practice using and navigating VisionPLUS, which built their confidence and efficiency in using the system, while using the Cards eGuide to source procedural, screen and field information.